1. Pre-Sales Service: Pre-Sales Technical Support
In the process of communication between the pre-business and the customers, through the analysis of the customer’s site situation and equipment requirements, the joint technical department plans the customer’s site, determines the parameters and specifications, and selects the model. Customized service provides customers with quality one-stop solutions.
2. In-Sale Service: Comprehensive Cooperation & Quality Assurance
Kingtiger factory produces the equipment according to the contract content, and the after-sales department strictly follows the business, technology, production, and quality control departments to strictly track the whole process of equipment production, regularly provide equipment production status for the business, and photograph and record the production process. Assist the technical department to solve the sudden problems in the production and commissioning process; assist the business, procurement, quality inspection and product delivery, and ensure the delivery time.
3. After-Sales Service: Customer First & Brand Concept
Service concept: YOUR SATISFACTION IS OUR SUCCESS!
Kingtiger Group has established 8 service networks including more than 60 after-sales service engineers for overseas market. They all unified manage and deployment by the specialized agencies-Customer service center, and establish a detailed customer files. The electrical and mechanical after service engineer`s technical level and skill are fully qualified for the installation, adjustment, commissioning, training and advice the user`s operators and provide free technical advisory service etc.
* Installation and commissioning and the acceptance
We send after service engineers to help installation, commissioning of the equipment.
Returning visit for each set equipment after after installation by specialized department.
* Technical material, warranty and technical service
We offer the customer training for the operator and maintenance worker, and also provide free technical advice services.
We supply lifelong service for the equipment.
* Spare parts service
We offer the original, authentic, quality spare parts for the equipment maintenance.
* Beston service is available at 7*24hours every week.
After-sales Tel: 0086 371 5515 9166/ 0086 150 3739 2272