1. Pre-Sales Service: Pre-Sales Technical Support
In the process of communication between the pre-business and the customers, through the analysis of the customer’s site situation and equipment requirements, the joint technical department plans the customer’s site, determines the parameters and specifications, and selects the model. Customized service provides customers with quality one-stop solutions.
2. In-Sale Service: Comprehensive Cooperation & Quality Assurance
Kingtiger factory produces the equipment according to the contract content, and the after-sales department strictly follows the business, technology, production, and quality control departments to strictly track the whole process of equipment production, regularly provide equipment production status for the business, and photograph and record the production process. Assist the technical department to solve the sudden problems in the production and commissioning process; assist the business, procurement, quality inspection and product delivery, and ensure the delivery time.
3. After-Sales Service: Customer First & Brand Concept
– After the equipment arrives at the customer’s site, the service engineer will be instructed to guide the customer to install and debug the equipment to ensure the normal operation of the equipment;
– Train customer staff to ensure that equipment is operated independently;
– 12-month warranty period, regular online for telephone call back;
– Respond to customer questions online 24 hours a day;
– Provide parts and components throughout the life cycle, regularly check equipment operation, and arrange engineers for maintenance services in a timely manner;
– Upgrade the customer’s old equipment, improve the process and production efficiency of the supporting equipment;
– Serve customers wholeheartedly, ensuring customers’ peace of mind & safe and efficient equipment.